![]() The most common causes of not being able to do a Live View or see a recorded video are: Move Your Router out of a Closet or From Behind CouchĬommon Causes of Video Not Connecting to Your Ring Device Rapid Ring app is a "light" version of the Ring app that works in conjunction with your current app You might see a message that says Activating Device, but the camera eventually times out. ![]() ![]() If you're having trouble seeing a Live View, or a recorded video, that means there's a problem in the data transfer between your Ring device and the Ring app. As a result, your Ring app is unable to show you a Live View or display a video recording from your Ring camera(s).
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